SHIPPING FAQ’S AND TERMS
Never a charge for transit time! Please allow yourself enough time to get the gear to you.
HOW THIS WORKS: We ship the gear rentals to you for delivery on your listed start date. When you are done with the rental, you ship it back to us from any UPS Store (take advantage of our easy, flat rate return shipping). The days in transit to and from your adventure are not charged rental nights.
Do I, the customer, pay for shipping?
Yes. We charge outbound shipping at the checkout. You are responsible for returning the gear to us and all costs associated with the return.
How Long does it take to ship the gear?
UPS Ground typically takes 1-5 business days. We always attempt to get the gear to you one day prior to your needed date just in case of a UPS delay. This map reflects time to ship from our warehouse.
UPS GROUND MAP
When do I ship the gear back?
No later than the day after your rental end date.
What if the gear is wet?
Please do not ship wet gear back to us!! Call and we can work something out. It Doesn’t take long for mold to establish and you, the customer, are responsible for returning the gear in as close to the condition you receive it.
What do you mean “As close to the condition you receive it?”
Obviously you are camping in the dirt or sand, but you need to remove any excess dirt and sand prior to returning the gear. Same with food on a stove, mud on a backpack, dirt on a sleeping bag – you get the picture.
What if the box is ruined?
You can purchase boxes at any UPS location or UPS Store.
Am I responsible for any damages or loss caused by UPS during the return shipment?
Yes. Any alleged damage that occurs during the return shipment is between you and UPS. Not to sound harsh, but we have to do this to protect ourselves. We will collect either the cost of repair or replacement from your credit card on file just as you agreed to in the “Terms and Conditions” section.
How much does shipping cost?
That is determined by UPS. We link directly to them and the shipping cost shown at checkout is the actual cost. Weight, distance, and delivery type (Ground, 2nd Day Air, etc…) determine the cost of shipping the gear. The price of fuel is a huge determinate, too, as UPS includes a fuel surcharge within the total price.
Where are you located?
We are based just west of Denver in Golden, Colorado. Our near geographic center of the United States helps to balance the cost of shipping the gear to any point on the compass.
Can we pick up the gear from your location?
Yes. Monday – Friday: 10:00am – 5:00pm and Saturday: 10:00am – 12:00pm. Closed on Sunday or by appointment only.